Referenzen
und Erfolgsgeschichten
studies
bevh: From the gut
April 2022This is also part of the new normal in retail: the retailer’s website as a source of information before making a purchase has become significantly less important. Much more interesting, however, are the customers who find a product without any specific search for information. These buyers do not necessarily need an upstream desire or reason […]
EHI study: more sustainable packaging
February 2022Sustainability is also becoming more and more relevant in shipping and returns management. Online retailers see the greatest potential for optimization in more sustainable shipping packaging. In the EHI study “Shipping and returns management in e-commerce 2021”, most respondents (24 percent) state that the sustainability of the packaging is the most urgent optimization measure. “Nevertheless, […]
Whitepaper “Sustainability in Interactive Commerce”
February 2022How platforms, marketplaces and new logistics concepts are changing retail. Trade has always been at the heart of society. It adapts flexibly to the changing needs of society. From the original barter business, manufacturing trade, the merchant on the corner, to supermarkets and department stores to today’s online trade – trade is a mirror of […]
bevh returns compendium
February 2022The Germans are probably the returns world champions. In no other country do customers return so many goods as in Germany. On average, and depending on the product group and survey method, every eighth to every fifth package ordered on the Internet is returned. Around 280 million parcels and 487 million items were returned last […]
White Paper “Digitization and New Trade”
February 2022Retail as an intermediary between producer and consumer – this self-image blocks many companies from seeing how digitization in general and e-commerce in particular is attacking their business model. However, new intermediaries such as platforms are not the main challenge, even if the legislation draws particular attention to them. Rather, the traditional roles and functions […]
